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Privacy Policy

Last Updated: 16 June 2026

  1. Introduction

Spring Hill House (Lincoln) Ltd (“we”, “our”, “us”) is committed to protecting the privacy and security of personal information. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website at www.springhillgroup.co.uk or interact with our services.

This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

  1. Information We Collect

Information You Provide

We may collect personal information that you voluntarily submit, including:

  • Name
  • Email address
  • Telephone number
  • Any information submitted through enquiry forms or professional contact requests

We do not request or collect information from children through our website.

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device and operating system information
  • Pages visited
  • Time and date of visit
  • Time spent on pages
  • Website interaction data

This information is used for security, performance monitoring, and analytics.

  1. How We Use Your Information

We may use personal information to:

  • Respond to enquiries
  • Provide information about our services
  • Maintain website security and performance
  • Improve website functionality and user experience
  • Comply with legal and regulatory obligations

We do not use personal information for advertising, profiling, or marketing to children.

  1. Legal Basis for Processing

We process personal information under one or more of the following lawful bases:

  • Consent (e.g., when you submit an enquiry)
  • Legitimate interests (e.g., website security and analytics)
  • Legal obligations (e.g., safeguarding, regulatory requirements)
  • Performance of a contract, where applicable
  1. Cookies and Analytics

Our website uses cookies and similar technologies to ensure functionality and improve performance. Non‑essential cookies (such as analytics) will only be used with your consent.

For more information, please refer to our Cookie Policy.

  1. Third‑Party Service Providers

We may use trusted third‑party providers to support our website and operations, such as:

  • Website hosting providers
  • Analytics platforms (e.g., Google Analytics)
  • Secure email systems

These providers are required to protect personal information and act only on our instructions.

We do not share personal information with advertisers or marketing platforms.

  1. Links to External Websites

Our website may contain links to third‑party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.

  1. Data Security

We implement appropriate technical and organisational measures to protect personal information from:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration

While we take reasonable precautions, no method of online transmission is completely secure.

  1. Data Retention

We retain personal information only for as long as necessary to:

  • Respond to enquiries
  • Meet legal or regulatory requirements
  • Maintain accurate business records

Information that is no longer required will be securely deleted or anonymised.

  1. Your Rights (UK GDPR)

You have the following rights regarding your personal information:

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to object
  • Right to data portability
  • Right to withdraw consent
  • Right to lodge a complaint with the Information Commissioner’s Office (ICO)

You may exercise these rights using the contact details below.

  1. Children’s Privacy

Our website is intended for adults and professionals. We do not knowingly collect personal information from children. If we become aware that information has been collected from a child, we will delete it promptly.

  1. International Data Transfers

Where personal information is transferred outside the UK, we ensure appropriate safeguards are in place, such as:

  • Adequacy regulations
  • Standard Contractual Clauses (SCCs)
  • ICO‑approved mechanisms
  1. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

  1. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Spring Hill House (Lincoln) Ltd

Email: info@springhillgroup.co.uk

Phone: 0746 933 3454

Website: www.springhillgroup.co.uk

  1. Information Commissioner’s Office (ICO)

If you believe your data has been processed unlawfully, you may lodge a complaint with the ICO:

Website: https://ico.org.uk Telephone: 0303 123 1113